More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? found that 53% of the nearly 4,000 broadband customers polled had experienced connection issues in the year to January, most commonly frequent connection dropouts, “very” slow speeds and slow uploads and downloads. The issues were “persistent” across all the providers, with narrow margins between the best and worst offenders for poor customer experiences. It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection Which? The watchdog noted that the scale of problems added “insult to injury” as many customers saw their bills jump by more than 14% after many providers chose to impose inflation-based price increases earlier this year. Providers often link their annual price rises to January’s Consumer Price Index (CPI) or the Retail Price Index (RPI), which were 10.5% and 13.4% respectively – an amount which would have been unforeseeable for customers signing up to their contract 18 or 24 months previously. The current system forces millions of customers to choose between paying more each month or exorbitant exit fees, which can exceed £200. Industry watchdog Ofcom is currently investigating whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity when signing up to new contracts. Of the UK’s biggest providers, Sky, Virgin Media, and EE had the lowest proportion of customers who had not experienced any issues, with just 32%, 35% and 37% of their customers not reporting any problems. Of the major providers, BT fared best with 49% of its customers not experiencing a performance issue in the past year. Hyperoptic, Shell Energy Broadband and Utility Warehouse performed better, with half or more of their customers not experiencing any performance issue over the 12 months. However, even with these providers, at least four in 10 customers said they had experienced at least one problem. Frequent connection drop outs were the most common broadband issue, experienced by 19% of those who had suffered a problem. Some 17% suffered slow speeds, while 15% experienced slow uploads and downloads. One in seven (14%) said they had been left without a connection for at least an hour. One in 10 (12%) experienced slow or disrupted streaming when listening to music or watching videos and 8% said they were left without connection for more than a day. Overall, around four in 10 (44%) said they had experienced some kind of customer service issue and 11% said they had either found it difficult to get in touch with their provider or struggled to get their issue resolved. It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again Rocio Concha, Which? Rocio Concha, Which? director of policy and advocacy, said: “A reliable connection is essential to modern life. Earlier this year, many broadband consumers were hit with mid-contract price hikes of more than 14% – meaning that it’s more important than ever that their provider offers a reliable connection and good customer service. “It’s completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. “While some customers are able to switch away to better service and prices, many are trapped in contracts where they either have to accept above inflation price hikes in the spring or pay exorbitant exit fees to leave the contract early. “It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again.” A Sky spokeswoman said: “We are committed to providing the best service to our customers. “We do not believe this is a representative survey – Ofcom’s quarterly complaints data shows we are consistently one of the least complained about broadband providers and, in Ofcom’s latest report, we received the fewest complaints out of all broadband providers.” A Virgin Media spokesman said: “While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year.” EE said: “Ofcom’s latest complaints report shows that we remain one of the least complained about broadband providers, with complaints remaining well below the industry average throughout recent years. “We have proudly led the way with social tariffs since 2008, with around 80% of the total market being supported on BT social tariffs. “Customers who are struggling financially and are eligible for our social tariffs can move penalty-free at any point in their contract, this also includes EE and Plusnet customers. “ Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Will.i.am hails AI technology as ‘new renaissance’ in music Heart transplant woman’s daughter twice saved her life using Alexa Dolly Parton on AI and not wanting to leave her soul ‘here on earth’

(Reuters) -American Eagle Outfitters said on Thursday it expects revenue and operating income for the second quarter to be above

Comedian Sebastian Maniscalco wanted to make a movie for and about his father

Watch the Busby Family as they make a comeback on TLC's 'OutDaughtered' with a Season 9

Dave Bautista has claimed he was offered a part in the 'Fast and Furious' franchise.

The strategy used to track down four children lost in the Colombian jungle, visualised.

This fresh lawsuit by American Express intensifies the escalating legal pressure on Lisa Schiff, a New York art connoisseur

'20 vs 1' stands as one of the YouTube group's most popular series

Russian President Vladimir Putin has proposed to Wagner Group fighters that a senior mercenary named Andrey Troshev now command the private military group, according to comments the Russian leader made to the Kommersant newspaper.

Undisputed lightweight champion Devin Haney defends his titles against Vasiliy Lomachenko in a blockbuster bout this evening. FOLLOW LIVE: Haney vs Lomachenko - latest fight updates American Haney unified the belts against George Kambosos Jr last June in the Australian’s home country, before returning to Kambosos’ backyard to retain the titles in a rematch in October. On both occasions, the unbeaten Haney – who is still just 24 – clinically outboxed his opponent, who was previously undefeated and had taken three of the belts from Teofimo Lopez in 2021. Prior to that, Lopez handed Lomachenko a surprising points defeat in 2020 to become unified champion, but the Ukrainian has responded with three straight wins to set up this fight with Haney in Las Vegas. At 35, Lomachenko, who has held world titles in multiple weight classes, could be running out of time to recapture gold. As impressive as the two-time Olympic gold medalist’s career has been, he faces a stiff test in Haney. Here’s all you need to know. When is it? The fight will take place at the T-Mobile Arena in Las Vegas on Saturday 20 May. The main card is due to begin at 1am BST on Sunday 21 May (5pm PT, 7pm CT, 8pm ET), with ring walks for the main event expected at approximately 4am BST (8pm PT, 10pm CT, 11pm ET). How can I watch it? In the UK, the event will air live on Sky Sports as well as the broadcaster’s website and Sky Go app. In the US, ESPN+ will stream the fights live on pay-per-view. Odds Haney – 2/5 Lomachenko – 21/10 Draw – 12/1 Full odds via Betway. Full card (subject to change) Devin Haney (C) vs Vasiliy Lomachenko (IBF, WBA, WBC and WBO lightweight titles) Juno Nakatani vs Andrew Maloney (vacant WBO super-flyweight title) Raymond Muratalla vs Jeremia Nakathila (lightweight) Oscar Valdez vs Adam Lopez (super-featherweight) Floyd Diaz vs Luis Saavedra (super-bantamweight) Nico Ali Walsh vs Danny Rosenberger (middleweight) Abdullah Mason vs Desmond Lyons (lightweight) Amari Jones vs Pachino Hill (middleweight) Emiliano Vargas vs Rafael Jasso (lightweight) Click here to subscribe to The Independent’s Sport YouTube channel for all the latest sports videos. Read More The Devin Haney trap that Vasiliy Lomachenko must avoid to extend glittering career Katie Taylor and Chantelle Cameron are shaming their male counterparts Katie Taylor vs Chantelle Cameron live stream: How to watch fight online and on TV What time does Haney vs Lomachenko start in UK and US tonight? Haney vs Lomachenko LIVE: Latest boxing fight updates and results The Haney trap that Lomachenko must avoid to extend glittering career

The pilgrimage to Mecca is becoming increasingly unaffordable for many Muslims across the world.

ORANGE, Conn.--(BUSINESS WIRE)--May 25, 2023--