TORONTO--(BUSINESS WIRE)--Nov 1, 2023--
MCE Systems Ltd., the pioneer of digital-first device lifecycle management (dDLM), has unveiled several improvements to the Mobile Klinik Device Checkup app.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20231101563691/en/
Mobile Klinik provides expert repairs and high-quality, certified pre-owned phones online and in-store. Its upgraded Device Checkup app can be used to solve common device problems by any customer across Canada. It is built on MCE’s dDLM platform and comprises:
- Health Check – a tool that runs diagnostics and gives tips to improve device performance.
- Repair – access to advice on how to fix a device.
- Sell Your Phone – includes tests to determine a device’s current value.
The redesigned version of the app, which was released in October 2023, improves the user experience, simplifies device support, and promotes a more sustainable approach to the mobile device lifecycle. The app acts as a glue, seamlessly connecting Mobile Klinik’s service journeys with commercial processes such as upgrading with a trade-in through one of Mobile Klinik’s trusted carrier partners. Its updated features include:
- A new "promos screen" that offers contextual and personalized offers, making it easier for customers to access in-store deals via an instant store finder, as well as online offers.
- An improved health check process, which introduces smarter options for exploring potential repairs and calculating a device's trade-in value.
- Custom, device-specific repair pricing to help users better navigate the repair process.
The upcoming changes are just the start of a long-term strategy to create a more seamless and engaging experience for consumers across Canada. In 2024, MCE Systems and Mobile Klinik plan to announce additional new and exciting features.
Braden St. John, Vice President, Products, Marketing & Logistics, Mobile Klinik, said: “The improvements we are making to the Device Checkup app will strengthen Mobile Klinik's position as Canada’s leading smartphone repair brand, delivering our promise ‘to be Canada’s trusted destination for all things mobile’. It represents another milestone of the 17-year partnership between MCE Systems and Mobile Klinik’s parent company, TELUS.”
Shlomi Silberstein, Managing Director, MCE Systems Canada, added: “The new version of the app enables easy diagnostics, improved repair management, and better trade-ins. It boosts sustainability, too. All these features extend the useful life of a smartphone, which perfectly aligns with MCE Systems' mission to foster a seamless circular device economy.”
For more information, visit https://mobileklinik.ca/device-check-up/.
About MCE
MCE Systems is a pioneer in digital-first mobile device lifecycle management (dDLM) for operators and their partners since 2005. MCE’s dDLM platform solutions mobilize operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and trade-in management with a price guarantee, to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customer issues (e.g., device health, upgrade timing, trade-in instead of repair). Over its more than 17 years of experience, MCE has become a trusted mobilizer of extraordinary customer experiences for Tier-1 operators and their partners. For more information, visit https://mce.systems.
Follow us on LinkedIn at https://www.linkedin.com/company/mce-systems.
About Mobile Klinik
Founded in 2015, Mobile Klinik is Canada’s trusted full-lifecycle destination for phones, tablets, and more. To support our vision for a more sustainable world, we help savvy consumers get the maximum value out of their technology through certified repair, refurbishment, and resale. By providing an alternative to buying new every 2 years and making it more convenient to repair vs. replace, we are committed to making a positive impact on the world, one device at a time. For more information, visit https://mobileklinik.ca.
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with more than $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.
View source version on businesswire.com:https://www.businesswire.com/news/home/20231101563691/en/
CONTACT: Izzy Laycock
isabel.l@mce-sys.com
KEYWORD: NORTH AMERICA CANADA
INDUSTRY KEYWORD: CONSUMER ELECTRONICS APPS/APPLICATIONS TECHNOLOGY TELECOMMUNICATIONS MOBILE/WIRELESS SOFTWARE HARDWARE
SOURCE: MCE Systems Ltd.
Copyright Business Wire 2023.
PUB: 11/01/2023 11:06 AM/DISC: 11/01/2023 11:06 AM
http://www.businesswire.com/news/home/20231101563691/en
