Broadband customers could pay £150 more than they expected to over two years due to “unpredictable” mid-contract price rises, consumer group Which? has warned. Which? has called on regulator Ofcom to ban the practice altogether as it found that BT, EE, Plusnet, Shell Energy, TalkTalk and Vodafone customers could see increases of more than 8% on average in 2024 while Virgin Media customers could see rises of more than 10%, based on analysis of Bank of England inflation forecasts. Many of the biggest broadband firms – such as BT, EE, Plusnet, Shell Energy, TalkTalk, Virgin Media and Vodafone – raise prices every April in line with the Consumer Price Index (CPI) or the Retail Price Index (RPI) plus an additional 3%, 3.7% or 3.9%. Customers wanting to avoid these hikes can be charged punitive exit fees to leave their contract early. From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life Rocio Concho, Which? Based on average contract amounts from the Which? 2023 broadband survey; Virgin Media, BT and EE customers could see the biggest annual increases of £50.52, £43.68 and £43.68 respectively in the year from April 2024, the watchdog calculated. Shell Energy Broadband customers could see the smallest annual price hike of £27.16 on average. These hikes would come on top of the more than 14% mid-contract uplifts many consumers faced in 2023. Which? also calculated how much extra these two rounds of price hikes could cost a customer for each provider who took out a deal in January 2023 over the course of their 18 or 24-month contract. Based on average amounts from the Which? 2023 broadband survey, BT and EE customers who took out a contract in January 2023 could see some of the highest average price hikes of £147.43 and £147.31, while Vodafone and Plusnet customers could see rises of £122.38 and £117.87 respectively. TalkTalk customers could see a smaller hike of £76.09 on average over the course of shorter 18-month contracts. Shell Energy Broadband did not apply its 2023 inflation-linked price hikes of 12.5% to customers who joined from January to March 2023. However, if a Shell Energy customer joined before January 2023 then, based on average amounts from the 2023 broadband survey, they would pay an extra £45.27 a year from Spring 2023 to Spring 2024. Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition Rocio Concho, Which? Virgin Media did not use inflation-linked price hikes in 2023 but some customers’ prices did increase by an average of 13.8% per cent due to ad hoc price rises, according to Which? According to Virgin Media, customers who signed up after November 2022 would not have faced the ad hoc price rise in Spring 2023. Those on a fixed-price promotional deal – like those offered to new customers – would also not have seen the price hikes take effect until after their deal ended. Which? argues that it is unfair for consumers to be signed up to deals that do not give them certainty about how much they can expect to pay over the course of their contract, and then face exit fees if they want to leave early. A survey by the group found that 78% of consumers believe that mid-contract price hikes are always unfair and that people overwhelmingly value pricing certainty for broadband contracts. Which? has launched The Right to Connect campaign calling for clearer and fairer pricing for telecoms customers and an end to unpredictable mid-contract price hikes. Ofcom is currently reviewing inflation-linked, mid-contract price rises and is due to publish its consultation in December. Rocio Concha, Which? director of policy and advocacy, said: “From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life. While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment, we have openly and directly set out to customers that we are introducing inflation-linked price changes Virgin Media spokesman “That’s why it’s outrageous that unpredictable mid-contract price hikes have been allowed to continue in the telecoms industry for so long – especially when so many have been struggling to make ends meet during the cost-of-living crisis. Consumers must have certainty about the total cost of their contract. “Which? is calling on all providers to do the right thing and cancel 2024’s above inflation price hikes. “Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition. “Consumers need to know exactly how much their contract will cost when they sign up.” We understand that price rises are never wanted nor welcomed but recognise them as a necessary thing to do given the rising costs our business faces BT spokesman A Virgin Media spokesman said: “We are always clear and transparent with customers about any price increases. We wrote directly to all customers who received a price rise this year to notify them of their exact increase, and gave them the right to cancel without penalty within 30 days if they wished. “While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment, we have openly and directly set out to customers that we are introducing inflation-linked price changes from April next year. This widely used format will provide more certainty on when and how any future increases will occur while fuelling the investment required to ensure we keep providing the fast and reliable connectivity our customers rely on.” A BT Consumer spokeswoman said: “We understand that price rises are never wanted nor welcomed but recognise them as a necessary thing to do given the rising costs our business faces. “Our price rises are annual, contracted and transparent and we make this clear when customers sign up or renew their contract. With the average price increase just above £1 per week in 2023, and some of our customers exempt from the rise, we’re also doing all we can to ensure our services are accessible to the widest group of customers possible through our market leading social tariffs.” A TalkTalk spokesman said: “The preventable CPI-linked price rise in April 2023 was a direct result of Ofcom-regulated wholesale cost increases. In order to prevent the same thing happening next April, we are again calling on Ofcom to act and reduce the wholesale increases that lead to these price rises. “These are exceptional circumstances, and families and business across the UK need the regulator to act.” Read More Rise of AI chatbots ‘worrying’ after man urged to kill Queen, psychologist warns William hails ‘amazing’ eco-friendly start-up businesses Royal website subject to ‘denial of service attack’, royal source says TikTok finds and shuts down secret operation to stir up conflict in Ireland Spotify will not ban all AI-powered music, says boss of streaming giant Vehicle scam reports surged by 74% in the first half of 2023, says Lloyds Bank

The US Securities and Exchange Commission on Thursday applied for a court order to force Elon Musk to testify in an ongoing probe related to his acquisition of Twitter and public disclosures he made in connection with the deal, according to court filings.

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A psychologist has warned the rise of artificial intelligence (AI) chatbots is “worrying” for people with severe mental health issues after a man was locked up for breaking into Windsor Castle with a crossbow. Jaswant Singh Chail, 21, climbed into the castle grounds on Christmas Day 2021 with the loaded weapon, intending to kill the Queen. During his trial, Chail’s barrister Nadia Chbat told the Old Bailey the defendant had used an app called Replika to create Sarai, an artificial intelligence-generated “girlfriend”. I can’t imagine chatbots are sophisticated enough to pick up on certain warning signs Lowri Dowthwaite-Walsh, psychologist Chatlogs read to the court suggested the bot had been supportive of his murderous thoughts, telling him his plot to assassinate Elizabeth II was “very wise” and that it believed he could carry out the plot “even if she’s at Windsor”. Lowri Dowthwaite-Walsh, senior lecturer in psychological interventions at the University of Central Lancashire, said AI chatbots can keep users “isolated” as they lose their social interaction skills. The psychologist is concerned about the long-term impact of people replacing real-life relationships with chatbots – particularly if their mental health is suffering. “Somebody may really need help, they may be using it because they’re traumatised,” she told the PA news agency. “I can’t imagine chatbots are sophisticated enough to pick up on certain warning signs, that maybe somebody is severely unwell or suicidal, those kinds of things – that would be quite worrying.” Ms Dowthwaite-Walsh said a chatbot could become “the dominant relationship”, and users may stop “looking outside of that for support and help when they might need that”. People might perceive these programmes as “psychologically safe, so they can share their thoughts and feelings in a safe way, with no judgment,” she said. “Maybe people have had bad experiences with human interactions, and for certain people, they may have a lot of anxiety about interacting with other humans.” Chatbot programmes may have become more popular because of the Covid-19 pandemic, Ms Dowthwaite-Walsh suggested. She said we are now “really seeing the repercussions” of the various lockdowns, “when people weren’t able to interact, people experiencing a lot of isolating feelings and thoughts that it was hard for them to share with real people”. Chatbot programmes might make people feel less alone, as the AI means virtual companions begin to “mirror what you’re experiencing”, she said. “Maybe it’s positive in the short term for somebody’s mental health, I just would worry about the long-term effects.” Ms Dowthwaite-Walsh suggested it could lead to “de-skilling people’s ability to interact socially”, and it is “unrealistic” to expect to have a completely non-judgmental interaction with someone who completely understands how you feel, because that does not happen in real life. While apps like Replika restrict use from under-18s, Ms Dowthwaite-Walsh said there should be particular care if children get access to such programmes. “Depending on the age of the child and their experiences, they may not fully understand that this is a robot essentially – not a real person at the end,” she added. Replika did not respond to requests for comment. Read More William hails ‘amazing’ eco-friendly start-up businesses Royal website subject to ‘denial of service attack’, royal source says TikTok finds and shuts down secret operation to stir up conflict in Ireland Spotify will not ban all AI-powered music, says boss of streaming giant Vehicle scam reports surged by 74% in the first half of 2023, says Lloyds Bank Standard Life confirms plans for pensions dashboard

The Prince of Wales has hailed “amazing” eco-friendly start-up technology businesses in London. William was shown building material made from food waste during a visit to Sustainable Ventures, a working space which helps fund and support green firms, on Thursday afternoon. He remarked: “It’s amazing, and shows if we put our minds to something what we can discover.” William met businesses such as ENSO, which has created a more efficient electric vehicle tyre reducing harmful particles worn off during travel. ENSO was among the finalists of this year’s Earthshot Prize, established by William to find solutions to “repair” the planet. Founder Gunnlaugur Erlendsson said, after showing the prince a taxi which had the tyres, that the recognition has helped the business. William was also shown thermal imaging used to detect heat loss from buildings anywhere on Earth by firm SatVu. He later joined a discussion with start-ups to hear how Sustainable Ventures is helping them to expand. Among them was AirEx, which created the world’s first smart air brick to reduce home energy bills, and Depop, an online platform which allows users to buy and sell vintage and second-hand clothing. Since 2011, Sustainable Ventures, based in County Hall, near the Houses of Parliament, has supported over 500 businesses, including Notpla, one of the 2022 Earthshot Prize winners. It is dubbed the centre of the UK’s climate tech revolution and the largest hub of its type in Europe. Andrew Wordsworth, managing partner of Sustainable Ventures, who showed William around, said: “The Prince of Wales is known for his dedication to sustainability. “It’s inspiring for Sustainable Ventures’ members to know that someone of his influence understands that they need to scale to have impact in the next decade. “He has shown by his actions that we need optimistic solutions in a world dominated by negative headlines.” Read More Royal website subject to ‘denial of service attack’, royal source says TikTok finds and shuts down secret operation to stir up conflict in Ireland Spotify will not ban all AI-powered music, says boss of streaming giant Vehicle scam reports surged by 74% in the first half of 2023, says Lloyds Bank Standard Life confirms plans for pensions dashboard You need to update your new iPhone if you want to avoid it getting hot

Apple has finally pushed an update to the new iPhone 15 that should stop it running hot. In recent days, some owners of new iPhone 15 models, as well as the Pro and Max, reported that the devices appeared to be much warmer to the touch than expected. It prompted worry that the new design and materials in the iPhone 15 had caused it to be worryingly hot. Last week, however, Apple finally broke its silence on the problem. It said that many new iPhones could run hot for normal reasons – because they are setting themselves up, for instance – but also because of flaw in the new system software. “We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update,” the company said in a statement to Forbes. “Another issue involves some recent updates to third-party apps that are causing them to overload the system. We’re working with these app developers on fixes that are in the process of rolling out.” As well as confirming that the issue could be fixed with a new update, Apple said that it would not throttle performance. Previous reports that the issue could be fixed with a new version of iOS 17 had led to fears that would bring slower processing in an attempt to reach cooler temperatures. Now that update has finally arrived, in the form of iOS 17.0.3. It is available now, and can be downloaded through the Settings app as usual. The new update also brings fixes for security bugs that could be used by hackers to gain access to the phone. One is thought to have been “actively exploited” already, meaning that the update is an urgent fix. Read More Apple is preparing an urgent iPhone 15 update after they started overheating The mystery AI device that could replace your phone Zuckerberg says Metaverse can bring back the dead – virtually

Earth has been hit by a blast from a dead star so energetic that scientists cannot explain it. The burst of gamma rays, originating in a dead star known as a pulsar, is the most high energy of its kind ever seen. It was equivalent about ten trillion times the energy of visible light, or 20 tera-electronvolts. Scientists are unable to explain exactly what kind of a scenario could lead a pulsar to emit such intense energy, and the researchers behind the breakthrough say that it “requires a rethinking of how these natural accelerators work”. Scientists hope that they can find yet more powerful energy blasts from pulsars, with a view to better understanding how they are formed. Pulsars are formed when a star dies, exploding in a supernova and leaving behind a tiny, dead star. They are just 20 kilometres across, and spin extremely fast with a powerful magnetic field. “These dead stars are almost entirely made up of neutrons and are incredibly dense: a teaspoon of their material has a mass of more than five billion tonnes, or about 900 times the mass of the Great Pyramid of Giza,” said Emma de Oña Wilhelmi, a scientist at the High Energy Stereoscopic System observatory in Namibia that detected the blast. As pulsars spin, they throw out beams of electromagnetic radiation, throwing it out like a cosmic lighthouse. That means that someone in one spot – like the Earth – will see the radiation pulses flash in a regular rhythm as they spin past. The radiation is thought to be the result of fast electrons that are produced and thrown out by the the pulsar’s magnetosphere, which is made up of plasma and electromagnetic fields that surround the star and spin with it. Scientists can search the radiation for different energy bands within the electromagnetic spectrum, helping them understand it. When scientists previously did that with the Vela pulsar examined in the new study, they found that it was the brightest everseen in the radio band, and the brightest persistent source in the giga-electronvolts. But the new research found that there is a part of the radiation with even more high energy components. “That is about 200 times more energetic than all radiation ever detected before from this object,” said co-author Christo Venter from the North-West University in South Africa. Scientists don’t know exactly how that could happen. 
“This result challenges our previous knowledge of pulsars and requires a rethinking of how these natural accelerators work,” says Arache Djannati-Atai from the Astroparticle & Cosmology (APC) laboratory in France, who led the research. “The traditional scheme according to which particles are accelerated along magnetic field lines within or slightly outside the magnetosphere cannot sufficiently explain our observations. “Perhaps we are witnessing the acceleration of particles through the so-called magnetic reconnection process beyond the light cylinder, which still somehow preserves the rotational pattern? But even this scenario faces difficulties to explain how such extreme radiation is produced.” An article describing the findings, ‘Discovery of a Radiation Component from the Vela Pulsar Reaching 20 Teraelectronvolts’, is published today in the journal Nature Astronomy. Read More ‘Ring of fire’ solar eclipse this month will be last until 2046 Mystery behind massive star suddenly vanishing decoded New discovery is ‘holy grail’ breakthrough in search for aliens, scientist say ‘Ring of fire’ solar eclipse this month will be last until 2046 Mystery behind massive star suddenly vanishing decoded New discovery is ‘holy grail’ breakthrough in search for aliens, scientist say

Scientists have got to the bottom of a 5-year mystery after finally identifying a tiny sea creature captured on camera in 2018. It is the latest in a series of oceanic discoveries and experts recently observed “zombie worms” devour an alligator in an incredible experiment. For the tiny creature, the baffling question of its identity took a team of zoologists and parasitic worm specialists to solve after the small creature was pictured by an underwater photographer in 2018 off the coast of Okinawa in Japan. After photographer Ryo Minemizu captured the image, he shared it on social media asking the hive mind if they knew what the creature was, but everyone was left stumped. Minemizu was determined not to give up and instead went back to the area and was able to capture another ladybird-sized creature that was the same, or very similar, to the original one he had come across. The research team that was interested in identifying the sea creature approached him and Minemizu sent them the sample to research. Your browser does not support the video tag. Current Biology (2023) The team’s results were published in the Current Biology journal putting an end to the 5-year long mystery baffling experts. In a fascinating twist, the team found that the sample was not one, but two creatures that were clinging tightly to one another. Both were identified as types of cercariae parasitic larvae worms, with experts dubbing one as the “sailor” and the other as a “passenger” thanks to how they behave when they are connected. Passengers were much smaller than the sailors and when they were bonded together, they formed a flat-topped hemisphere shape. They squeeze their bodies together with heads facing the inside of the sphere, meanwhile, their tails latch onto one another. Experts believe the two individual creatures have created a colonial organism that suits both of their needs and according to the study's authors, “represents the first case of labor division in digenean larvae”. Sign up to our free Indy100 weekly newsletter Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.

By Phuong Nguyen and Chavi Mehta (Reuters) -Vietnamese electric car maker VinFast said on Thursday its third-quarter revenue more than